Full Collar

Privacy Policy

Effective October 8, 2026

Full Collar (“Full Collar,” “we,” “us”) is software for home service businesses to quote, schedule, invoice and get paid. This policy explains what information we collect when you use https://fullcollar.com and the Full Collar app (the “Service”), how we use it, and the choices you have.

The short version

  • We collect what we need to run the Service, and nothing more.
  • We don’t sell your information, and we don’t show ads.
  • The customer information a business enters belongs to that business. We store it so they can use it.
  • If you sign in with Google, we only receive your name, email address and profile picture. If you connect Gmail to send customer emails, we can only send — never read — your email.

Information we collect

Account information

  • Your name and email address.
  • If you sign in with Google: your Google name, email address and profile picture. Signing in doesn’t give us access to your Gmail, Google Drive, Google Calendar or any other Google data.
  • If a business owner chooses to connect Gmail (Settings → Emails to customers): a long-term access key that lets Full Collar send email from that Gmail address, and the address itself. The key is stored encrypted.
  • If you sign in with a password: your password, stored only as a one-way scrambled hash. We can’t see it.

Business information you enter

  • Your business name, phone, email, address, pricing, settings and team members (their names, emails, phone numbers, roles and any hourly costs you enter).
  • Information about your customers that you enter or upload: names, phone numbers, email addresses, job addresses, site contacts, quotes, jobs, photos and markups, notes, schedules, invoices, payments you record (method, amount, check number; we never store card numbers), time entries and job costs.

Information from your customers when they use your links

When a business sends a quote or invoice link, we record when it’s viewed. When a customer approves a quote online we record:

  • their typed name and optional drawn signature;
  • the option and time they chose;
  • the date and time;
  • their IP address and device/browser type.

This keeps a reliable record of what was agreed to.

Technical information

  • IP addresses and email addresses used in sign-in, sign-up and password-reset attempts, to protect accounts and limit abuse.
  • For calendar links you create: when a calendar app last checked the link, and which app it was.
  • Standard server logs kept by our hosting provider (such as IP address, browser type and pages requested).

Cookies and browser storage

We use one essential cookie to keep you signed in. The app also saves a few display preferences in your browser, like which calendar view you last used. We don’t use advertising cookies or third-party tracking.

How we use information

  • To provide the Service: show your quotes, jobs, schedule, invoices and reports, and create the customer links you send.
  • To send emails about your account and the Service, such as confirming your email, resetting your password and team invitations.
  • To keep the Service secure, prevent fraud and abuse, and fix problems.
  • To answer your questions and support requests.
  • To understand what to improve, using information about how the Service is used.

We don’t sell personal information, share it for advertising, or use your customers’ information to market to them.

Information from Google

If you choose “Continue with Google,” we use the basic profile Google shares (name, email address and profile picture) only to create and sign in to your Full Collar account. Full Collar’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We don’t use Google user data for advertising, and we don’t let people read it except where needed for security, to comply with the law, or with your permission.

Connecting Gmail is optional. If you connect it, Full Collar asks Google only for permission to send email (the gmail.send scope). We use it only to send the emails you ask Full Collar to send to your customers — estimates, invoices, booking confirmations and payment reminders — from your address. We can’t read, search or delete your email, and we don’t store copies of your mailbox. You can disconnect at any time in Settings, which deletes the key and revokes our access with Google; you can also remove access at myaccount.google.com/permissions.

Text messages (SMS)

Businesses that use Full Collar may text their customers about their jobs — estimates, invoices, receipts, appointment updates and review requests — but only customers who agreed to receive texts (for example by ticking the box on their estimate, or by telling the business). Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help. See our SMS terms.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except the service providers that deliver the messages (such as Twilio).

How information is shared

We share information only as needed to run the Service:

  • Service providers that process data for us under contract:
    • Supabase (database and file storage)
    • Vercel (website hosting)
    • Resend (sending email)
    • Google (sign-in, and sending email from your Gmail if you connect it)
    • Intuit QuickBooks, if a business connects it: that business’s customers, invoices and payments are sent to its own QuickBooks company
    • When you turn on card payments or text messaging, the providers that run them (such as Stripe or Twilio)
  • People you choose to share with: customers you send quote or invoice links to, team members you invite, and anyone you give a calendar link to. A calendar link shows the level of detail you pick, and anyone who has the link can see it.
  • Legal reasons: if required by law, or to protect the rights, safety or property of our users, the public or Full Collar.
  • Business transfer: if Full Collar is sold or merged, information may transfer to the new owner, who must follow this policy.

Your customers’ information

Businesses using Full Collar decide what customer information to enter and how to use it, and they’re responsible for having the right to do so. We process that information on the business’s behalf. If you are a homeowner or other customer of a business that uses Full Collar, please contact that business about your information. You can also email support@fullcollar.com and we’ll help.

How long we keep information

We keep your information while your account is open. If you cancel, you can ask us for a copy of your data first. We delete or anonymize account data within 90 days of cancellation. Exceptions are things we must keep for legal, tax or security reasons, and copies in backups, which are replaced on a rolling basis. Sign-in attempt records are kept only as long as needed for security.

Security

Information is sent over encrypted connections (HTTPS) and stored with providers that encrypt data at rest. Passwords are hashed. Access inside each business is limited by role; for example, crew members can’t see prices or customer lists. No system is perfectly secure, so please use a strong password and tell us right away if you think your account has been compromised.

Your choices and rights

  • You can view and update most of your information in the app.
  • You can ask us for a copy of your information, to correct it, or to delete your account by emailing support@fullcollar.com.
  • You can turn off calendar links at any time, and remove team members.
  • Depending on where you live, you may have more rights under local law. We’ll honor requests as the law requires and won’t treat you differently for making one.
  • Customers of a business that uses Full Collar can unsubscribe from review-request emails with the link in those emails. Quotes, invoices and receipts still arrive, because they’re about work you asked for.

Do Not Track and tracking

Full Collar doesn’t use advertising trackers, analytics services, session recording or social-media pixels, and doesn’t follow you across other websites. Because we don’t track you, we treat every visit the same whether or not your browser sends a “Do Not Track” or Global Privacy Control signal. We only use the cookies needed to keep you signed in.

Children

The Service is for businesses and isn’t directed to children under 13. We don’t knowingly collect information from children.

Where information is processed

Full Collar is based in the United States, and information is processed and stored in the United States.

Changes to this policy

If we make important changes, we’ll update the date at the top and let account owners know by email or in the app before the changes take effect.

Contact

Full Collar · support@fullcollar.com · https://fullcollar.com · PO Box 68, Sykesville, MD 21784

Questions? Email support@fullcollar.com.