Terms of Service

These terms are an agreement between you and Full Collar (“we,” “us”) for using https://fullcollar.com and the Full Collar app (the “Service”). By creating an account or using the Service, you agree to these terms. If you use the Service for a business, you agree on behalf of that business, and “you” includes the business.

1. The Service

Full Collar helps home service businesses create quotes, collect approvals, schedule jobs, track time and costs, send invoices and record payments. We may add, change or remove features over time. If a change significantly reduces what a paid plan includes, we’ll tell you first.

2. Your account

• You must be at least 18 and able to enter into a contract.
• Keep your sign-in details secure. You’re responsible for activity under your account and your team members’ accounts.
• The account owner controls the business account, including who is on the team and what role they have.
• Tell us right away at support@fullcollar.com if you think your account has been used without permission.

3. Free trial, plans and billing

• New businesses get a free trial. The length is shown when you sign up. No card is needed to start.
• After the trial, continuing to use the Service requires a paid plan at the prices shown on our website. Plans are month to month and billed in advance.
• You can cancel any time. Cancellation takes effect at the end of the current billing period, and we don’t give refunds for partial months unless the law requires it.
• We may change prices with at least 30 days’ notice. The new price applies from your next billing period after that.
• Prices don’t include taxes, which you’re responsible for where they apply.

4. Your data

• You own the information you put into the Service, including your customers’ information, photos, quotes, jobs and invoices (“Your Data”).
• You give us permission to store, process and display Your Data only as needed to provide and improve the Service and to keep it secure.
• You’re responsible for Your Data and for having the right to collect and use it, including your customers’ contact information and photos of their property.
• You can get a copy of Your Data at any time while your account is open, and for 30 days after you cancel. Email support@fullcollar.com for a copy, or use the export feature where the app offers one.
• Our Privacy Policy explains how we handle personal information.

5. Your customers and the agreements you make with them

• Quotes, approvals, invoices and receipts sent through the Service are between you and your customer. Full Collar is not a party to them. You set your prices, terms and policies, and you’re responsible for the work you perform.
• The Service records approvals, including typed names, optional drawn signatures, time, IP address and device. We don’t guarantee that an approval or electronic signature will be enforceable in every situation. You’re responsible for using terms that suit your business and complying with the laws that apply to it.
• When you text, email or call your customers, including from your own phone using links the Service prepares, you’re responsible for having their permission and following the law. That includes the Telephone Consumer Protection Act and anti-spam laws.

6. 811 (call before you dig) and job-site safety

Full Collar can store 811 ticket numbers, dates and statuses for your reference only. Full Collar does not request, confirm, or guarantee utility locates, and a status shown in the Service doesn’t mean it is safe to dig. Before any digging or grinding, you alone are responsible for:

• contacting 811 or your state’s one-call center;
• waiting for and respecting the markings;
• following all safety laws and practices.

The same applies to everything else that affects safety and the quality of your work, such as scheduling, crew assignments, notes and photos.

7. Payments you collect

Recording a cash, check or other payment in the Service is for your records. We don’t hold or move your money. If you turn on card or bank payments, they are processed by a third-party payment provider (such as Stripe) under that provider’s terms, and you’re responsible for refunds, disputes and chargebacks with your customers.

8. Acceptable use

You agree not to:

• break the law, or use the Service to harass, defraud or spam anyone;
• upload content you don’t have the right to use, or anything harmful or malicious;
• try to access other businesses’ data, probe or break our security, or overload the Service;
• copy, resell or reverse engineer the Service, or use it to build a competing product;
• share sign-ins between people (add them as team members instead).

9. Third-party services

The Service works with other services, such as Google sign-in, calendar apps, email providers, maps and payment processors. Your use of those services is governed by their own terms, and we aren’t responsible for them.

10. Our property

The Service, including its software, design and branding, belongs to Full Collar and is protected by law. These terms let you use the Service. They don’t give you ownership of it. If you send us feedback or ideas, we may use them without owing you anything.

11. Availability and changes

We work to keep the Service available and your data safe, including by keeping backups. However, the Service may sometimes be unavailable for maintenance or problems outside our control. Keep your own records of anything critical to your business.

12. Suspension and termination

• You can stop using the Service and cancel at any time.
• We may suspend or close an account that breaks these terms, isn’t paid, or puts the Service or others at risk. Where reasonable, we’ll warn you first and give you a chance to get a copy of Your Data.
• Sections 4 through 6 and 8 through 15 continue after the account ends.

13. Disclaimer

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT ALLOWED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DON’T PROMISE THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT PRICES, TOTALS, SCHEDULES OR OTHER RESULTS IT PRODUCES WILL BE CORRECT FOR YOUR SITUATION. CHECK THEM BEFORE YOU RELY ON THEM.

14. Limitation of liability

TO THE FULLEST EXTENT ALLOWED BY LAW, FULL COLLAR WON’T BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL, OR FOR PROPERTY DAMAGE OR INJURY ARISING FROM WORK YOU PERFORM. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR $100.

15. Indemnity

You agree to defend and hold Full Collar harmless from claims arising from Your Data, your work and job sites, your dealings with your customers and team, or your breach of these terms or the law.

16. Governing law and disputes

These terms are governed by the laws of the State of Maryland, without regard to conflict-of-law rules. Any dispute will be handled in the state or federal courts located in Maryland, and both parties agree to those courts’ jurisdiction. Before filing a claim, please email us so we can try to resolve it informally.

17. Changes to these terms

We may update these terms. If a change is important, we’ll update the date at the top and notify account owners at least 15 days before it takes effect. Continuing to use the Service after that means you accept the new terms.

18. Copyright complaints

Only upload photos, logos and other content that you own or have permission to use. We respect copyright and respond to notices under the Digital Millennium Copyright Act (DMCA).

If you believe content on the Service infringes your copyright, send our Copyright Agent a notice that includes:

• the copyrighted work you believe was infringed;
• the material you believe is infringing, and where it appears (a link or enough detail for us to find it);
• your name, mailing address, phone number and email address;
• a statement that you believe in good faith the use isn’t authorized by the owner, its agent or the law;
• a statement that the information in your notice is accurate and, under penalty of perjury, that you are the owner or authorized to act for the owner; and
• your physical or electronic signature.

Copyright Agent: Full Collar, Attn: Copyright Agent, PO Box 68, Sykesville, MD 21784 · support@fullcollar.com

If we remove your content because of a notice and you believe it was a mistake or misidentification, you can send us a counter-notice with the same contact details, the material removed and where it appeared, a statement under penalty of perjury that you believe it was removed by mistake, and your consent to the jurisdiction of the federal court for your address (or, outside the U.S., any court where Full Collar may be found). We may restore the material unless the complaining party tells us they’ve filed a court action. We will close the accounts of repeat infringers in appropriate circumstances.

19. General

These terms and our Privacy Policy are the whole agreement between us about the Service. If any part is found unenforceable, the rest still applies. If we don’t enforce a term right away, we haven’t waived it. You may not transfer these terms without our consent; we may transfer them as part of a merger or sale of the business.

Contact

Full Collar · support@fullcollar.com · https://fullcollar.com · PO Box 68, Sykesville, MD 21784